Help / Using this Web-Site

General Informations


In order to get more detailed information about one of the shown products, please click on the corresponding illustration or the order number. On the details page, you find the most important dimensionses and the exact name beside the available colors and glass types.

In order to buy or request a detailed quote for any product, please click the "Inquire Now" button to put that product into your Shopping-Cart. There, you can select your desired color and if applicable the glass type. To complete your inquiry, please fill in your personal information and send the form.

Since we don't offer any encoded data transfer at the present time, there is no possibility for you to buy online. Detailed information about our terms and payment conditions can be found here.

In case your need further information about using this Web-Site or personal assistance to select the right lantern type, you can use our online Contact-Form or call us up at : +49(0)2333-79063.


Frequently Asked Questions (FAQ)

How long is the estimated time to delivery ?

Our average time to delivery is about 2 - 3 weeks. For special items, we will inform you about the time of delivery with our written order confirmation.

Please keep in mind that each item is manufactured individually for you. Depending on the order, parts may have to be modelled and sand-casted. Additionally, spray-painting takes some time to let the items dry for further works and for shipping.

Are all your products available in all the shown finishes / glass combination?

Yes. Since all our products are made to order, you can choose from our full range of colors and patinas.
Please contact us for special color requests likes specific RAL tones

There is one exeption to this. Our showroom-specials are only available as listed.

Can I order your products only as pictured or can I ask for a custom design ?

Customized options are our specalities. Almost any parts of our lanterns can be exchanged or modified. Changes can be made from using different poles, arms or decorations up to changing the total height. With our own inhouse foundry, we can even cast special items for you.

Does Dahlhaus have a Showroom in my area?

Our showroom in Ennepetal, residing next to our factory, is the only one in Germany where you can see our full range of lights, mailboxes and other items. Upon request, we are able to direct you to public lights, manufactured by Dahlhaus, in your area.

Are all your products available in all the finishes shown on your website?

Yes, since all our products are made to order, you can choose from our full range of colors and patinas. Let us know if you have a specific color in mind; we are able to match any desired color.

Can you tell me what size, quantity, and wattage of bulbs your fixtures take?

Most of our fixtures carry one (1) Standard E27 Porcellain-Socket at 220 Volts. You will be able to use an Incandescent Light bulb with up to 75 Watts. All our fixtures are manufactured in Germany.

Can I have a cluster of Sockets instead of a single socket?

Yes, for the following lines: "City", "Aktuell" and Baden Baden II & III, as well as the large "Anno 1900 P1" line, you may choose a three or four cluster socket. Depending on the fixture the extra cost would be somewhere between €75 and €150 per fixture.

Do you accept Credit Cards?

No, we now do not accept Visa or MasterCard but only Maestro (EC) Cards for payment upon pickup.


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Information
Visit our Showroom
If you visit our large Show­room, you will be able to see almost all of our out­door light­ing and acces­so­ries in their full size and find many more special items, not shown on this Web-Site.
A know­ledge­able cus­to­mer service representative will be able to answer any of your questions.

An easy Roadmap with Online Directions can be found here.

© 2014 Dahlhaus GmbH  |  Sunday, 21.12.2014