Privacy Policy

We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it.
In our ongoing effort to improve the services and features we provide to our customers, Dahlhaus will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.

Online Privacy — The Information we gather

The type of information we gather online falls into four general categories:
  • Aggregate Site Usage Information
  • Online Order Information
  • Cookies
  • Communications from

Aggregate Site Usage Information

We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users. Our Web servers automatically collect information about each visitor who requests Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

Online Order Information

If you choose to purchase products from the Dahlhaus Lighting site, we require the following information in order to fulfill your order: We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, the list of items you purchased, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.

Cookie Technology

In order to purchase products from the Dahlhaus Lighting website, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) the items you've placed in your shopping basket, and/or (3) the pages you visit as you shop. We use the following essential Cookies:
The only personal information our cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at As stated above, you must enable cookies on your Web browser for to function correctly. If you are concerned about information contained in your cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.
Cookie-Consent setup

Communication from

Whenever you purchase products from, order our catalog or sign up for our newsletter, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you can if applicable not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can object to the collection and use of your IP address by Google Analytics at any time with effect for the future. You can find more information on this at

This website uses Google Analytics with the additional function "anonymizeIP()". This means that IP addresses are not stored and processed in full, but only in abbreviated form, in order to prevent direct conclusions about the person.. and


We offer the option of processing the payment transaction via the payment service provider PayPal (PayPal (Europe) S.à.rl. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 Para. 1 lit. f GDPR). In this context, we pass on the following data to PayPal, insofar as it is necessary for the fulfillment of the contract (Art. 6 Para. 1 lit b. DSGVO): Full name, address, e-mail address and telephone number if given.
The processing of the data specified under this section is neither required by law nor by contract. Without the transmission of your personal data, we cannot carry out a payment via PayPal. [You have the option of choosing a different payment method.]
PayPal carries out a credit check for various services, such as payment by direct debit, in order to ensure your willingness and ability to pay. This corresponds to PayPal`s legitimate interest (according to Art. 6 Para. 1 lit. f GDPR) and serves to execute the contract (according to Art. 6 Para. 1 lit. b GDPR). Your data (name, address and date of birth, bank account details) will be passed on to credit agencies for this purpose. We have no influence on this process and only receive the result of whether the payment was made, rejected or pending verification.


If you choose a payment method from the payment service provider Mollie, the payment will be processed via the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands, to whom we will send the information you provided during the ordering process together with information about your order (name, invoice amount, currency and transaction number) in accordance with Art. 6 Para. 1 lit. b GDPR. Your data will only be passed on for the purpose of payment processing with the payment service provider Mollie and only to the extent that it is necessary for this.
When using the Sofortüberweisung payment method, your payment data will first be passed on to Mollie in accordance with Article 6 (1) (b) GDPR in order to prepare the payment. Depending on your selection of an available local payment method, Mollie then transmits your payment data to the provider to carry out the payment in accordance with Article 6 (1) (b) GDPR: Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany).


We use the open source map service "OpenStreetMaps" (also called "OSM") from the company Openstreetmap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom to display maps. OSM serves to offer an interactive map on our website that shows you how to find and reach us. This service enables us to present our website in an appealing way by loading map material from an external server. The following data is transmitted to the OSM servers when it is displayed: The information on our website that you have visited and the IP address of your end device. The legal basis for the processing of your data in relation to the "OSM" service is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR (legitimate interest in data processing). The legitimate interest results from our need for an appealing presentation of our online offer and the easy findability of the locations indicated on our homepage. More information on handling user data can be found in OSM’s data protection declaration::

Social-Media Bookmarks

So-called social bookmarks (e.g. from Facebook, Pinterest and Twitter ) are integrated on our website. Social bookmarks are Internet bookmarks that users of such a service can use to collect links and news reports. These are only included on our website as a link to the corresponding services. After clicking on the integrated graphic, you will be redirected to the website of the respective provider, i.e. only then will user information be transmitted to the respective provider. Information on the handling of your personal data when using these websites can be found in the respective data protection regulations of the providers.

Facebook or Meta Pixel

This website uses the visitor action pixel from Facebook for conversion measurement. The provider of this service is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries. This allows the behavior of page visitors to be tracked after they have been redirected to the providers website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook data usage policy. This allows Facebook to enable the placement of advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator.

The use of Facebook Pixel is based on Art. 6 (1) lit. GDPR. The website operator has a legitimate interest in effective advertising measures including social media. If a corresponding consent has been requested (e.g., consent to store cookies), the processing is carried out exclusively on the basis of Art. 6 (1) GDPR; the consent can be revoked at any time. You can find further information on protecting your privacy in Facebook´s privacy policy: You can also deactivate the "Custom Audiences" remarketing function in the Ad Settings section at­/?entry_product=ad_settings_screen. To do this, you must be logged into Facebook. If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website:­/de/praferenzmanagement/.


We use the Pinterest social network, owned by Pinterest Europe Ltd., Dublin, Ireland. By clicking the "P" button, Pinterest receives the information that you have accessed the corresponding page on our website. If you are logged in to Pinterest, Pinterest can assign the visit to your Pinterest account. The data transmitted by clicking the "P" button will be saved by Pinterest. If you do not agree to this, you must log out of the Pinterest account before clicking the "P" button. The scope and purpose of the data collection and the further processing and use of the data by Pinterest as well as your corresponding rights and design rights to protect your privacy can be found in Pinterest’s data protection information at:

Pinterest Tag

We use the Pinterest tag on our website, a marketing service of Pinterest Europe Ltd, 2nd Floor, Palmerston House, Fenian Street, Dublin, Ireland. This allows users of the website to be shown interest-based advertisements ("Pinterest ads") when visiting the Pinterest network or other websites that also use the method. Pinterest ads placed by us should only be displayed to users who have also shown an interest in our offers or who have certain characteristics and/or interests that we have communicated to Pinterest (so-called "ActALike Audiences"). In addition, the use of the Pinterest tag serves statistical and market research purposes, as it allows us to track whether a user was redirected to our website after clicking on a Pinterest ad (so-called "conversion"). We thus pursue the interest of showing you advertising that is of interest to you in order to make our website more interesting for you. Furthermore, the use serves the purpose of market research. The Pinterest tag will save a so-called cookie (see also above under "Cookies" of this privacy policy) on your device when you call up our website. If you subsequently log in to Pinterest or visit Pinterest while logged in, your visit to our website will be noted in your profile.

The data collected by the "Pinterest tag" does not allow us to draw any conclusions about your identity. The legal basis for the processing of your data is your consent in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR.

You can object to the collection by the Pinterest tag and the use of your data to display Pinterest ads. To set which types of ads you see within Pinterest, you can go to the page set up by Pinterest and follow the instructions on usage-based advertising settings there:

The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices. You can find more information about data processing by Pinterest at­en/privacy-policy

Ennepetal, 14.08.2023
Dahlhaus GmbH