Right of Withdrawal

You have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us, using the pre-paid return label we have provided you with. You will find the instructions on how to do this on the delivery note in your parcel.

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired.
Dahlhaus GmbH, Heinrichstr. 71-75, 58256 Ennepetal; Fax: +49 2333 790655
Email: info@dahlhaus-leuchten.de.

Effects of withdrawal

We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you received your item(s).

You bear the direct costs for returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exemptions to the right of withdrawal

The right to withdrawal shall be excluded for contracts for the supply of goods which are not pre-fabricated and the production of which is subject to the consumer’s individual choice or specification or which is clearly tailored to the consumer’s personal needs.

Withdrawal Form

(If you wish to withdraw from the contract, you can fill out this form and return it to us or download a withdrawal form sample. This is not, however, mandatory.)

I/we (*) hereby withdraw from the contract concluded by me/us (*) on the sale of the following goods (*)/the rendering of the following services (*)



Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s)
(only for paper communication)


Online Dispute Resolution

The EU-Commision provides a Site that offers out-of-court settlement procedures.
You can use this site to try to reach an out-of-court settlement if you've had a problem with something you've bought online. You can only use it if you live in the EU.